Refund & Cancellation

When you can get your money back — and how to cancel.

Version 1.0.0 · Effective 2026-05-04 · Last updated 2026-05-07

Microtransaction credits ($1.99 questions, $4.99 documents, $9.99 phone codes, $1.99 e-sign)

• Eligibility: Refundable if UNCONSUMED, within 14 days of purchase.
• Process: Email support@adslaw.ai with order ID.
• Method: Refunded to original payment method via Stripe (3–10 business days).
• Phone codes: Refundable until first dial. Once dialed, non-refundable.
• Once consumed: Used credits are non-refundable (the platform did the work).

Subscriptions (Solo $19/mo, Practitioner $79/mo, annual variants)

• Cancellation: Anytime via Settings → Billing → Cancel — one click.
• Effective: End of the current paid period.
• Monthly plans — no partial-month refunds. Once a monthly billing cycle has begun, the fee for that cycle is non-refundable. You retain access for the remainder of the cycle and are not billed thereafter.
• Annual plans: Refundable in full within 14 days of purchase (no usage required). Beyond 14 days, refund equals unused months × monthly equivalent minus any usage. We are generous on disputed claims.
• Auto-renewal: Email reminder sent 15–45 days before each annual renewal. Cancel directly from the email link.
• EU/UK 14-day withdrawal right: consumers in the EU/UK may withdraw within 14 days of purchase. By starting to use ADS within that window you expressly consent to immediate performance and acknowledge that the right of withdrawal is lost once the digital service has been fully used.

Non-refundable

• Credits already consumed (questions answered, documents generated, etc.)
• Phone codes that have been dialed
• Practitioner API usage that was successfully delivered

Chargebacks

We prefer to resolve issues directly. Filing a chargeback before contacting support results in account suspension pending resolution. Most disputes are resolved within 24 hours by emailing billing@adslaw.ai.

Cancellation flow (3 screens, max 3 clicks)

1. Settings → Billing → Cancel my subscription
2. Optional reason selection (skip is allowed)
3. Confirm — your access continues until your paid period ends

Start the cancellation flow now →

Contact

billing@adslaw.ai · Mon–Fri, replies within 1 business day