Refund & Cancellation

When you can get your money back — and how to cancel.

Version 1.0.0 · Last updated: 2026-05-03

Microtransaction credits ($1.99 questions, $4.99 documents, $9.99 phone codes, $1.99 e-sign)

• Eligibility: Refundable if UNCONSUMED, within 30 days of purchase.
• Process: Email support@adslaw.ai with order ID.
• Method: Refunded to original payment method via Stripe (3–10 business days).
• Phone codes: Refundable until first dial. Once dialed, non-refundable.
• Once consumed: Used credits are non-refundable (the platform did the work).

Subscriptions (Solo $19/mo, Practitioner $79/mo, annual variants)

• Cancellation: Anytime via Settings → Billing → Cancel — one click.
• Effective: End of current paid period (no pro-rata mid-period refund).
• Annual plans: Refundable within 14 days of purchase (no usage required). Beyond 14 days, refund = unused months × monthly equivalent minus any usage. We are generous on disputed claims.
• Auto-renewal: Email reminder sent 15–45 days before each annual renewal. Cancel directly from the email link.

Non-refundable

• Credits already consumed (questions answered, documents generated, etc.)
• Phone codes that have been dialed
• Practitioner API usage that was successfully delivered

Chargebacks

We prefer to resolve issues directly. Filing a chargeback before contacting support results in account suspension pending resolution. Most disputes are resolved within 24 hours by emailing billing@adslaw.ai.

Cancellation flow (3 screens, max 3 clicks)

1. Settings → Billing → Cancel my subscription
2. Optional reason selection (skip is allowed)
3. Confirm — your access continues until your paid period ends

Start the cancellation flow now →

Contact

billing@adslaw.ai · Mon–Fri, replies within 1 business day